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April 23, 2008

Phil Windley
pjw
Phil Windley's Technometria
» Trust-Based Recommendation Systems

Reid Andersen from Microsoft Research is talking about trust-based recommendation systems (PDF). To build a personalized recommendation, you need a trust graph among users. What system should you use to determine the recommendation? The researchers use an axiomatic approach.

The context of their axiomatic system is social choice theory (see Arrow's impossibility theorem for voting systems from 1951). More recent treatments are Webpage ranking systems (Altman, Teeneholtz, '05).

The details are fairly complex, but the basic idea is that by proposing axioms until you get an inconsistency in the axiom set and then backing off and exploring other axioms to add to the set, you can generate unique recommendation systems that have a provable set of properties.

The overall model is simple, but there are several nice result including being able to show incentive compatibility which avoids self-interested bias in the recommendations. For details, see the paper (PDF).

Tags: reputation trust identity www2008 www2007 www2006

November 8, 2007

Phil Windley
pjw
Phil Windley's Technometria
» Spending Loyalty

Radiohead is earning customer loyalty while Apple spends it.

Tags: apple trust brand

November 5, 2007

Phil Windley
pjw
Phil Windley's Technometria
» Dick Hardt on Trust

Defrag 2007

Dick Hardt is giving a new talk at Defrag. He's talking about trust; his thesis is that trust defrags identity. Much of what's he's saying is right in line with the reputation work (PDF) my students and I have been working on. He makes a critical link to identity: identifiers bind personas together to increase trust.

Intuition doesn't work well online because of the absence of clues and the ability to create false context. Institutions haven't done much better. He brings up another key concept this is largely about accountability.

Key point: binding behavior from multiple sites together leads to better accountability. This doesn't mean that we can't have multiple personas just that we ought to be able to link them if we feel the reward is worth the loss of privacy.

Tags: trust identity defrag reputation